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Knowlexa – AI-Powered Career Learning

Privacy & Policy

Introduction


This Privacy Policy relates to the collection, use, and disclosure of personal data, including special or sensitive personal data, by Knowlexa (“Knowlexa”, “we”, “our”, or “us”).
Personal Data is information relating to an individual (“you“ or “your“) as more fully defined herein below.


Knowlexa is committed to protecting your privacy and ensuring that you have a secure experience on our website, mobile applications, and while using our products and services (collectively, “Products”).
This policy covers the Knowlexa website and all subdomains under knowlexa.com. Please refer to our Terms of Service for additional legal agreements governing your use of our services.


This policy outlines Knowlexa’s handling practices and explains how we collect and use the information you provide when you use or access our systems through online interfaces (e.g., websites, mobile applications, etc.) (collectively “Company Systems”).
In this Privacy Policy, “Personal Data” means any information that can be used to individually identify a person and may include, but is not limited to, name, email address, postal or physical address, title, and other personally identifiable information.


By using our services or products, you are deemed to have read, understood, and agreed to be bound by this policy.
We will be the processor of the Personal Data that is provided, collected, and/or processed pursuant to this policy, except where otherwise expressly stated.


Applicability of the Policy
This policy applies to all information we collect through the Company Systems and/or in the course of your use of the services of Knowlexa.
This policy does not apply to, nor does Knowlexa take responsibility for, any information that is collected by any third party either using Company Systems or through any links on the Company Systems or through any advertisements.


Information We Collect
We only collect information which you choose to share with us. You can decide what information to provide, and we will collect it only if you submit it through our Company Systems.


Information we may collect includes:

  1. Personal Identification Information you provide for registration and continued use of the Company Systems or to receive services from Knowlexa:

    • Name, title, gender, date of birth, email address, phone number, profile picture, login name, screen name, nickname, postal address, educational details (institution name, grades, graduation year), professional details (company name, designation, work experience, salary details if shared), resume/CV, and linked social profiles (e.g., Google, LinkedIn, GitHub).

    • IP addresses and technical identifiers (as detailed under “Passive Collection” below).

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  1. Additional Information you may choose to provide:

    • Form submissions, surveys, feedback, articles or posts, or participation in discussions.

    • Account and profile updates.

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  1. Data from Integrated Services:

    • If you access or log in to our Company Systems via third-party platforms (e.g., Google, LinkedIn), we may receive your registration and updated profile information from them.

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  1. Special Circumstances:

    • In certain jurisdictions (where permitted by law), we may perform verification checks, including background verification for specific services or programs.

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Processing Your Personal Data
We process your Personal Data for purposes including, but not limited to:

  • Account registration and authentication.

  • Use of our website, applications, and features.

  • Generating reports and analytics based on usage data.

  • Service and product support.

  • Participation in events, webinars, or surveys.

  • Customizing displayed content.

  • Sharing relevant job, learning, or partnership opportunities (with consent).

  • Sending updates, offers, and promotional content.

  • Meeting contractual and legal obligations.

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Consent
Your decision to provide Personal Data is voluntary. You consent to our processing of Personal Data when you register, create an account, or use our services.
You may withdraw consent at any time by updating your account settings or contacting us (see “Contact” section). However, withdrawal may limit your ability to use certain features.


How We Use Your Information
We process your data only on a lawful basis, including:

  • Consent – e.g., for newsletters or promotional emails.

  • Contractual necessity – to provide you with services.

  • Legitimate interests – to improve our Products and enhance user experience.

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Our uses include:

  • Providing and maintaining services.

  • Responding to inquiries and requests.

  • Diagnosing technical issues.

  • Sending service updates, policy changes, and announcements.

  • Analyzing usage patterns for optimization.

  • Detecting and preventing fraud or illegal activities.

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How We Store and Organize Your Data
We may store and process your data using:

  • Secure relational databases for user information.

  • Cloud storage services for file and document handling.

  • Analytics platforms (e.g., Google Analytics) for traffic analysis.

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All processing is done in compliance with applicable laws, and data is encrypted where required.


Your Rights
You have the right to:

  • Access – Request details of the data we hold.

  • Correction – Update or correct inaccurate information.

  • Erasure – Request deletion of your personal data.

  • Restriction – Limit how we process your data.

  • Portability – Request a copy in machine-readable format.

  • Withdraw consent – Stop certain processing activities.

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Retention
We retain your data as long as your account is active or as required for legal or operational purposes. Upon request for deletion, we will remove your data within thirty (30) days, subject to necessary backups.
Passive Data Collection
We may automatically collect non-personal technical data using cookies and tracking technologies, including:

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  • IP address

  • Browser and OS type

  • Referring and exit pages

  • Pages visited

  • Session duration

  • Geolocation data (where allowed)

Such data helps us improve services and user experience.


Cookies
Cookies help us:

  • Remember preferences.

  • Improve navigation.

  • Analyze site performance.

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You may disable cookies in your browser settings, but some features may be limited.


Data Sharing and Disclosure
We may share data with:

  • Employees, agents, and service providers.

  • Technology and hosting partners.

  • Government or regulatory authorities (as required by law).

  • Eventual reorganizations, mergers, or acquisitions.

We do not sell your personal information to third parties.


Data Security
We use commercially reasonable measures such as encryption, firewalls, and secure servers to protect your data.
However, you are responsible for safeguarding your account credentials.


Links to Third-Party Websites


Our site may link to external websites. We are not responsible for their content or privacy practices.
Third-Party Advertising
We may use anonymized data for targeted advertising and performance tracking. Third-party ad networks operate under their own privacy policies.


Anonymized Information
We may compile and share aggregated, anonymized usage statistics for analytical and business purposes.


Age Restrictions
You must be 18 or older to use our services unless represented by a parent/guardian and permitted by applicable

laws.


Policy Updates
We may update this policy from time to time. Changes will be posted on this page.


Grievances and Contact
If you have any questions or concerns about this policy, please contact us:
📧 Email: info@knowlexa.com 
We aim to resolve grievances within 30 days.

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